Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING

Shipping rates are for ground shipping via DHL. Which is 7-10 business days.

If the item is small enough we will ship it USPS at no additional charge, but it depends on the items actual size.

Most Bikes are $35
Wheels are $15
Car Racks $20
Add approx. $5 to any glassware (pints or shot glasses)

$0-$15 = $3
$15.01-$25=$7.00
$25.01-$50=$10
$50.01-$100=$12
$100.01-$250=$15
$250.01-$500=$25
$500.01-$5000=$35

If you would like something shipped to another country please contact us and provide your shipping address and what you are looking for. We will email you back As Soon As Possible with your shipping costs.

IN-STORE PICKUP

Non-Bike:

Orders requesting in-store pickup will be ready after 4:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone that you placed an order. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

Bike Orders:

If you have ordered a bicycle for in-store pickup please kindly alert us by phone that you placed an order. Your bike will usually be ready in a few days but we will confirm a pickup date with you when you call to confirm your order. Unless special arrangements are made in advance, bicycle purchases made via our website cannot be cancelled. If you made a mistake ordering the bike please contact us by phone withing 48 hours to cancel or correct your order. If the bicycle you have ordered has been sold before being removed from our website, we will try to find a replacement for you or issue you a full refund. Bike Orders requesting in-store pickup need to be picked up within 3 days of agreed upon pickup date within 10-days of Order or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there's a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.